When does class start? How long is the class day?
All OSIsoft classes begin promptly at 8:30 a.m. in the local time zone. Although some days may finish earlier, expect the day of learning to end around 4:30 p.m. The actual length of the class is more determined by the class participation. If there is a lot of interaction and discussion, the class may run longer.
Special Note: In the Frankfurt office the start time on the first day is always 9:00 a.m. The remaining days are the normal 8:30 am. The class will take short breaks throughout the day and a one hour break each day for lunch.
When does class end on the last day? What if I have to leave early?
Most of the OSIsoft courses have a small period of time designed into the end of the last day to reinforce the week's learning and to allow students to solidify their understanding of the material. Many customers report this as some of the most valuable time spent in class. We do not recommend an early departure.
What do I need to bring to class?
We provide everything you will need for the instruction - a capable computer, instruction materials, even supplies for note-taking and some snacks. Our learning centers and most regional learning sites also have student computers with internet capability so that you can check your web-based e-mail from the classroom. You may bring your notebook computer and/or cellular phone, but please do not distract others with your computer and please do not talk on the mobile phone in the classroom. At OSIsoft and in our classes you will be comfortable in the most casual office/business clothing. Jeans, tennis shoes, t-shirts are fine.
The class I want to register for is not on the schedule anymore. What happened?
The class was cancelled. Classes are most often cancelled due to low enrollment. Classes are evaluated a little more than two weeks before the start date to see if the enrollment is at the required level.
How do I know if I have been successfully registered in the class I want to attend?
Upon completion of the registration or cancellation process you should receive an e-mail notification from us. If you have not received a notification e-mail, contact firstname.lastname@example.org immediately. You may have to ask your IT department not to block e-mails from our domain.
I sent in a Purchase Order (PO) for a course. Am I registered?
No you are not! Each person who wants to take the course must register on the web site. Sending in the PO will not register a person for a seat in the class!
How do OSIsoft classes qualify for Continuing Education Units (CEUs)?
College and recognized "continuing education" courses virtually always qualify. Correspondence, televised, videotaped, or web-delivered courses may qualify. Attending (or presenting) professional seminars or workshops, or making presentations at professional or technical conferences may also qualify. OSIsoft learning is not an accredited program. Therefore, classroom instruction may or may not apply to a person’s Continuing Education Credit requirement. Please consult your licensing entity to determine whether OSIsoft classroom instruction qualifies for Continuing Education Credits.
Each class description page contains the entry, "This class provides xx classroom hours of instruction." We use 6.5 hours per day of instruction.
OSIsoft Learning Group is preparing documentation to obtain IACET accreditation to offer Continuing Education Units (CEUs). Upon successful completion of IACET assessment, the course description will be updated with CEUs instead of classroom instruction hours.
Can I download the class schedule?
Yes, you can download the class schedule for import into your own calendars. Please click on one of the formats below to download the full calendar or copy the link for use in your code or website:
Where can I download the books and files used in the classroom?
All of the latest learning materials used in class are made available on the web through the Technical Support web site (registration will be required). You will find PowerPoint slides in addition to the class workbooks at http://techsupport.osisoft.com > Download Center > Supporting Files > Training Materials. Customers are free to use these documents to refresh their own memory or to train other individuals in their organization. Persons using our learning materials are prohibited from charging a fee (beyond printing and distribution costs) for any documents downloaded from our web site.
Can we use OSIsoft Learning Materials in our own plant?
OSIsoft encourages customers and partners to provide as much learning as they can to PI users. This can mean sending people to OSIsoft Learning Centers or providing courses in-house. If a customer is providing courses in-house, we encourage them to use OSIsoft materials. The learning materials can be rebranded, cut, reorganized, or whatever it takes to make the materials most usable for the customer. The only prohibition we attach to using our materials is they not be resold (excluding printing costs). All of the latest materials used in class are made available on the web through the Technical Support web site (registration will be required).
What type of Visa do I need to come to a class in the United States?
In order to attend a training class in the United States you will need a Business Visitor Visa (B-1). More information is provided in the link below.
What if I need an invitation letter for my Visa?
Please register for your class, and use the Registration Confirmation that you get as an invitation letter. The Registration Confirmation will include the information you need for a visa - this includes but not limited to name, address, and the date and name of the course(s).
When can I make travel arrangements?
Courses that do not make the threshold for enrollment have the possibility of being cancelled. We reserve the right to cancel a course up to 14 days before the start date of that course. We recommend that customers do not make non-refundable travel arrangements before that time for classes that have not met the enrollment threshold. If you have a question about whether the threshold has been met, please contact email@example.com.
What information do I use to create my Purchase Order/Check for my class?
If you are generating a Purchase Order to pay for an OSIsoft Course, we do not need a copy of the purchase order. OSIsoft does not require nor is accepting any PO for training. We are not accepting any Terms other than those provided in our Terms and Conditions. If you provide a PO number, references to such PO number may be printed on our acceptance, sales, and invoice documents and are for your reference only.
If you are generating a Purchase Order or Check to pay for an OSIsoft Course, please make sure you use the correct entity for remittance purposes.
Remember, sending in a PO does not complete the registration process. Each student must go to the website and register!
I need to do a wire transfer. What is the required transfer information?
Wire transfer information:Please follow the instructions on our Wire Transfer Instructions page.
When will I be invoiced for my class?
You may be invoiced at any time between registration and the end of the course. If you would like to request immediate invoicing or other documentation, please contact firstname.lastname@example.org.
What is the cancellation and refund policy?
OSIsoft will refund tuition to a student who cancels at least two weeks before the date of the class. A $500 USD cancellation fee (or equivalent in other currencies) will be invoiced to the customer if a student cancels within 2 weeks of the date of the class. If a student registers for a class and fails to attend, the customer will be invoiced for the full tuition.
I don't see the secure lock icon in my browser where I enter my credit card number. Do you use encryption or secure connections?
Please be assured that your information is properly encrypted using the secure sockets layer of your browser. The design of our website places the secure portion of the registration system (the page on which sensitive information is used) within a frame on the page. The indicator you are looking at is at the parent level. This is a common design feature, used by many banks and financial institutions.
If you use your right-click context menu to get the information for the frame that the credit card number is entered into you will see it is protected. As you can see it is using the https:// protocol. Anything entered in that frame is properly encrypted when transmitted.
This only applies to training centers and countries that accept credit cards.
If I don't have a purchase order yet, can I still register for a class?
Yes. Register normally and enter "tbd" in the purchase order field. Then send an email to email@example.com letting us know when you will be getting that number or if you have the number.
If I am paying for my class with a company check, when is the check due?
On or before the start date of your class. You can bring it to the class and give it to the instructor.
I am an Enterprise customer. How do I use my training vouchers?
Enterprise Managed PI customers may have available training vouchers to use for their tuition. Please contact your organization's OSIsoft PI System contact, OSIsoft Enterprise Agreement Manager (EAM), or OSIsoft Enterprise Project Manager (EPM) to get your Special Programs Code to use when registering.
If I am paying for my class with a credit card, when will my card be charged?
Your credit card will be charged at the time of registration. If you have any questions about credit card billing please contact firstname.lastname@example.org . This only applies to credit card transactions.
I did the currency conversion and it looks like the same classes have different prices based upon their country. Why are the prices different for the same class?
The base prices for our courses is virtually the same across countries, with slight variations due to fluctuating exchange rates. We do not price them differently. However, certain locations and/or countries have taxes that only apply to those locations. For example, in Canada we must collect the GST or in Germany VAT and for this reason it appears the course costs more. We review our courses each year in light of fluctuating exchange rates and adjust accordingly.
What are the Training Cloud Environments?
The Training Cloud Environments give you access to a working PI System on the Cloud. They are hosted on Microsoft Azure virtual machines. These environments are usually associated with one of our online courses and they are meant to help you work on the course material hands on. Each of the Training Cloud Environments has a different number of virtual machines and their duration will be different based on the online course they are associated with. Because of this their subscription price will be different. Typically when you register for an online course, it will have an optional cloud environment associated with it, which will be optional and will require an additional subscription fee. For a list of all the online courses and more information on their associated training cloud environments please the online course page on pi square.
How do I purchase a subscription?
The Training Cloud Environments are usually associated with one of our online courses and they are meant to help you work on the course material hands on. To learn more about purchasing a subscription please visit the online course page on pi square.
What are the system requirements?
The Training Cloud Environments are composed of virtual machines hosted on Microsoft Azure that you can access remotely. In order to access these virtual machines you will need the following:
You can test your connection by downloading one of the following zip files and following the instructions in the readme file contained in them.Connection1.zipConnection2.zipConnection3.zip
What labs or courses are available?
For the most up to date information on our available online courses and the associated Training Cloud Environments please visit the online course page on pi square.
Can I move my personal development and learning files from and to the Training Cloud Environments?
Yes, you can move your personal files. The Cloud Environments have internet access and you can move files via ftp, webmail or some other cloud based solution.
How long will my session last?
Each session has a different duration time. The Training Cloud Environments associated with Hands on Labs will run for a day while environments associated with other online courses may run for up to three weeks.
I closed the window by mistake, what can I do?
If you close your window by mistake, you can go back to the session page and connect to the machines again here https://learning.osisoft.com/Labs/MySessions
Where can I find more information about the Small Private Online Courses?
Please visit the Small Private Online Courses FAQ for more information.
What is the YouTube Learning Channel?
The OSIsoft Learning YouTube Channel is a convenient way to learn about the PI System anytime, anywhere. Here you can check out videos to learn what our products are, how to install and configure them, and of course how to use them! We have a variety of content that captures step-by-step how to do basic tasks and even advanced ones. Each of our videos is focused on a specific learning objective, and our playlists group similar videos to make it easy to learn more on the same topics and products. If you subscribe to the channel you can even receive notifications when we release new videos so you can stay current on everything the PI System offers! Visit this page to access our channel: https://www.youtube.com/user/OSIsoftLearning
How can I get notified when new videos are released?
You can receive notifications when we release new videos by subscribing to our YouTube Channel with a google account. It’s a great way to stay up-to-date with your PI System knowledge. Choose “Send me all notifications for this Channel” when managing your subscription if you want to receive notifications for all new videos instead of just occasional messages.
Visit this page for steps on subscribing and managing your subscription options: https://pisquare.osisoft.com/thread/14472
How can I avoid blurry videos and watch in HD?
For years, we have recorded and produced high definition videos for our YouTube Channel. If a video looks blurry, make sure to change the video settings to watch in HD (720p). YouTube automatically adjusts the quality of your video stream based on the speed of your Internet connection (bandwidth) so you might not be viewing the video as clearly as possible.
Visit this page for details on how to switch your video settings to HD: https://pisquare.osisoft.com/message/71189
How can I get close-captioning, language translation, or adjust video speed?
Within the YouTube player, you can turn on subtitles/CC, use language auto-translation, and even adjust the playback speed of our YouTube videos. This is simply done through the CC option and changing the settings.
Visit this page for more details: https://pisquare.osisoft.com/docs/DOC-1950
What if my company blocks YouTube?
Visit this page for a list of solutions for blocked users: https://learning.osisoft.com/ContentPage/?title=Solutions_for_Blocked_YouTube_Users
Can I download the YouTube videos?
Yes. Visit this page to download our YouTube videos: https://learning.osisoft.com/YouTube_Downloads
The OSIsoft IACET Review Team maintains a record of each individual's participation in continuing education activities for which CEUs are awarded. Only those successfully meeting the established requirements for an activity are awarded CEUs.
OSIsoft maintains a record of each student that enrolls in one of our courses or learning services through the online registration system. OSIsoft maintains the permanent record of CEUs earned for each learner who successfully completes a learning event, including course title, date, and number of CEUs assigned. These records are backed up regularly and stored in a secure database.
It is the policy of OSIsoft to maintain and retain a complete and permanent record of each learner’s participation in approved courses/programs for a period of seven (7) years and are available upon the request of the learner.
Record Access Control
All OSIsoft learners have the right to review their educational records. A history of learning events can be viewed online at learning.osisoft.com by logging in with the learner’s SSO account credentials used to register for the course. Transcripts can be requested via email by sending a request to email@example.com. There are no fees for obtaining transcripts.
No one outside of OSIsoft or the learner’s Organization may obtain transcripts or registration information without the written authorization of the learner.
OSIsoft does not allow its instructors to have any proprietary interest in products, instruments, devices, or services outside of OSIsoft products and services. All instructors are salaried OSIsoft employees, and gain no compensation from the sale of any product or service.