Accounting and Billing
What information do I use to create my Purchase Order/Check for my class?
If you are generating a Purchase Order to pay for an OSIsoft Course, we do not need a copy of the purchase order. OSIsoft does not require a PO for training. We are not accepting any Terms other than those provided in our Terms of Service. If you provide a PO number, references to such PO number may be printed on our acceptance, sales, and invoice documents and are for your reference only.
If you are generating a Purchase Order or Check to pay for an OSIsoft Course, please make sure you use the correct entity for remittance purposes. The entity should match the location of the class, or the country in the name of the class you have registered for.
- OSIsoft, LLC can only accept payment for classes in the United States and virtual classes (Online Courses or Training Cloud Environment).
- OSIsoft Canada ULC can only accept payment for classes in Canada.
- OSIsoft Europe GmbH can only accept payments for classes in Germany.
- OSIsoft Australia Pty Ltd can only accept payments for classes in Australia and New Zealand.
- OSIsoft Asia Pte. Ltd. can only accept payments for classes in Singapore.
- OSIsoft (Shanghai) Technology Co., Ltd. can only accept payments for classes in China.
- OSIsoft Japan KK can only accept payments for classes in Japan.
- OSIsoft Korea Co., Limited can only accept payments for classes in South Korea.
Full addresses for these entities can be found on the Contact Us page.
Remember, sending in a PO does not complete the registration process. Each student must go to the website and register!
Corporate Address
OSIsoft LLC
1600 Alvarado Street
San Leandro, CA 94577
U.S.A.
FEIN 94-269-0532
Checks - USA & CANADA
OSIsoft LLC
P.O. Box 398687
San Francisco, CA 94139-8687
USD
I need to do a wire transfer. What is the required transfer information?
Please follow the instructions below for wire transfers. Instructions are listed based on the location to which you are sending money.
You must include all invoice numbers to ensure proper credit.
All payments made to OSisoft LLC in the United States should follow these instructions:
Wells Fargo Bank, NA
420 Montgomery Street
San Francisco, CA 94104, U.S.A
SWIFT WFBIUS6S
ABA 121000248
Account Name: OSIsoft LLC
Account No. 4945749208 (Checking)
USD
All payments made to OSIsoft Canada should follow these instructions:
Bank of Montreal
OSIsoft Canada ULC
13 000 east Sherbrooke #102
Montreal QC
H1A 3W2
514-640-4999
Branch# 02691
Bank# 001
Account# 1026224
Swift: BOFMCAM2
Currency: $CAD
All payments made to OSIsoft Europe GmbH should follow these instructions:
Deutsche Bank AG Friedberg
Kaiserstr. 107
61169 Friedberg
BLZ 500 700 24
Konto-Nr. 7790793 00
IBAN: DE13 5007 0024 0779 0793 00
Swift Code: DEUTDEDBFRA
Currency EUR (€)
All payments made to OSIsoft Mexico should follow these instructions:
Payment in MXN -
Bank: HSBC MEXICO
Account: 4032073959
CLABE: 021180040320739596
Payment in USD -
Bank:HSBC MEXICO
Account: 7002502193
CLABE: 021180070025021935
All payments made to OSIsoft Brazil should follow these instructions:
Intermediary Bank: Citibank NA
Intermediary Bank Swift Code: CITIUS33
ABA Code: 021000089
Beneficiary Bank: Banco Citibank S/A Brasil
Beneficiary Swift Code: CITIBRBR
Beneficiary: OSIsoft do Brasil Sistemas Ltda.
Beneficairy Bank Account #: 17141885
When will I be invoiced for my class?
You may be invoiced at any time between registration and the end of the course. If you would like to request immediate invoicing or other documentation, please contact PI.learning@aveva.com.
What is the cancellation and refund policy?
OSIsoft will refund tuition to a student who cancels at least two weeks before the date of the class. A $500 USD cancellation fee (or equivalent in other currencies) will be invoiced to the customer if a student cancels within 2 weeks of the date of the class. If a student registers for a class and fails to attend, the customer will be invoiced for the full tuition.
I don't see the secure lock icon in my browser where I enter my credit card number. Do you use encryption or secure connections?
Please be assured that your information is properly encrypted using the secure sockets layer of your browser.
If I don't have a purchase order yet, can I still register for a class?
Yes. Register normally and enter "tbd" in the purchase order field. Then send an email to PI.learning@aveva.com letting us know when you will be getting that number or if you have the number.
If I am paying for my class with a company check, when is the check due?
On or before the start date of your class. You can bring it to the class and give it to the instructor.
I am an Enterprise customer. How do I use my training vouchers?
Enterprise Managed PI customers may have available training vouchers to use for their tuition. Please contact your organization's OSIsoft PI System contact, OSIsoft Enterprise Agreement Manager (EAM), or OSIsoft Enterprise Project Manager (EPM) to get your Special Programs Code to use when registering.
If I am paying for my class with a credit card, when will my card be charged?
Your credit card will be charged at the time of registration. If you have any questions about credit card billing please contact PI.learning@aveva.com. This only applies to credit card transactions.
I did the currency conversion and it looks like the same classes have different prices based upon their country. Why are the prices different for the same class?
The base prices for our courses is virtually the same across most countries, with variations due to fluctuating exchange rates or market rates. However, certain locations and/or countries have taxes that only apply to those locations. For example, in Canada we must collect the GST or in Germany VAT and for this reason it appears the course costs more. We review our courses each year and adjust accordingly.